FAQ
How can I create an LA Sisters account?
Click this link to create an LA Sisters account.
How do I login to my LA Sisters account?
In order to log in, you must have an existing account. Open the menu on the top right and click Sign In. When you're visiting the website of your laptop, click on the account icon at the top right.
Fill in your email address and password which you chose when you’ve created your account. Forgot your password? No problem, you can choose the forgotten password option!
I forgot my password
On the login page, click "Forget your password?" to reset your password.
I want to sign up for the newsletter, how does it work?
Click "Subscribe to our newsletter" in the footer of the website and enter your email.
FAQ
I entered my address incorrectly, and the parcel has already been sent, what now?
It’s the customers responsibility to fill in the correct address details. That does not alter the fact that we find it an unpleasant situation and will do everything we can to ensure that the package still arrives. In this case, please send us an email so we can start an investigation for you at PostNL.
Where is my order?
You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package. With the corresponding link and via www.postnl.nl you can track your order.
Tip: Download the PostNL App, then you will automatically receive a notification from postNL.
What is the delivery time?
Orders placed before 22:00 will be shipped the same day. However, there is an exception for pre-orders. When you place your order you will also get a notification if the product is a pre-order. The average delivery time is 2/3 weeks. Do you want to know if your order is a pre-order? You can find this on your order confirmation that you received from us by e-mail. The delivery time is also indicated when you order the product.
Can I change my address after I placed the order?
Unfortunately, we cannot change your address when you've placed your order.
What does it mean when I see 'pre-order' on my order confirmation?
This means that the item you ordered is sold out due to success. We have put this item back into production for you, the average delivery time is 2/3 weeks. We always do our best to deliver the product to you as soon as possible.
I've ordered a duplicate item, what's the best thing to do now?
Thank you for being so alert, in this case it's best to send us an email directly to customercare@lasisters.com. We can't cancel your order when you're order is placed. The best thing to do is send back your order as soon as you've received it.
I didn't receive my order
That's annoying, sometimes you may not have received the order. This can have several causes, in order to sort this out for you we would like to ask you to send an e-mail to customercare@lasisters.com.
I entered the wrong e-mail address and therefore did not receive an order confirmation?
We always send the order confirmation to the email address registered with us. If you have entered a wrong email address and you still want to receive your order confirmation, please send an email to customercare@lasisters.com. We can change the email address for you and resend the order confirmation.
I didn't receive my entire order, how is that possible?
It sometimes happens that a certain item is sold out, so we cannot deliver your entire order in one go. We find it important that you receive your items as soon as possible. That is why we have already sent part of the order. For a 'back order / pre-order' is an average delivery time of 2/3 weeks.
Can I change or cancel my order?
Once your order has been placed, it is no longer possible to change or cancel your order.
Can I cancel an order?
This is unfortunately not possible, if you have placed an order at www.lasisters.com your order is final, you can then no longer cancel the order. Of course you can return the order when you receive your order.
Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense.
Can I have my order delivered to a different address?
Of course! When you place your order and you are in our check-out, you uncheck 'use invoice address for shipping' and a field will automatically appear in which you can enter the other address.
It's important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number!
How will my order be delivered?
We ship all our orders in the Netherlands via PostNL, for package abroud we use UPS, Fedex, GLS or DHL. If you want to track your order you can do so with the corresponding track and trace code. The track and trace code can be found in the confirmation email we sent
I received my order too late
Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL or other shipping companies.
It can also sometimes take longer due to the hustle and bustle with us. At times when we have a special offer or a sale it can be busier than expected. Keep this in mind when you order for example on Black Friday, or an exclusive sale with us. We always do our best to send it to you as soon as possible.
In the e-mail you received from us, you will find the track and trace code with which you can track your package.
Can I pick up an online order from the showroom?
No, this is not possible.
What are the shipping costs?
If you order above 100 euro, we won’t charge shipping costs. (only for orders in the Netherlands)
What is the standard delivery time?
In general, your order will arrive within 1-2 working days.
My track & trace code doesn't work, what should I do?
When you receive a track & trace code from us it can take up to 24 hours before the tracking details are visible. From that moment on you can also track your package. Another possibility is that there is a technical malfunction which causes you to get an error message. It often helps to copy and paste your track and trace code into PostNL. If this does not answer your question, I would like to ask you to send an e-mail to customercare@lasisters.com.
Where can I find my track & trace code?
As soon as your order is completed with us you will receive a track and trace code by e-mail. Here you will find your track & trace code.
I've been sent the wrong size, article or colour, what should I do?
Unfortunately, it can sometimes happen that you receive the wrong size, article, or color. Our sincere apologies for this! When this has happened, I would like to ask you to contact us as soon as possible via customercare@lasisters.com. The customer service will help you as soon as possible!
FAQ
What payment options are available?
At LA Sisters we find it important that you can pay in various ways so you have the following options:
Apple Pay
Ideal
Credit Card
Pay Later (Klarna)
Paypal
Bancontact
Where can I find my invoice?
As soon as you have placed an order with us you will receive an email from us to the email address you registered with. At this e-mail address you will receive your invoice/order confirmation.
What's Klarna?
How do I use my coupon code?
You can redeem your discount code in your shopping cart. You have to fill in your code at 'discount code' and then click on the check mark.
Note: We generally do not do sales or discount codes. We only give discount codes in very exceptional situations.
How do I know what the promotions and discounts on the website are?
If we have a discount code or a sale we will always announce it on our instagram account or through the newsletter, sign up for our newsletter now.
Is shopping at LA Sisters safe?
Shopping at LA Sisters is very safe. We use the safest SSL method. This means that your personal data is encrypted and cannot be viewed by others!
How long does it take to process my payment?
In general we receive the payment very quickly, it does not matter which payment method you have chosen.
FAQ
What conditions does my return have to meet?
• returns must be send back within 14 days
• return costs are for your own acount
• all products must be unworn and unwashed
• all products must have all original LA Sisters tags attached and send back in the original packaging
• returns wil be processed within 10 working days
Click here to start the return process.
How can I submit a return?
Click here to start the return process.
When do I get my money back?
As soon as we have processed your return it takes an average of 3 to 5 working days before the administrative processing is visible. This depends on which payment method you have chosen.
How much are your return costs?
The return costs are for your own costs.
Are there items I can't return?
Jewelry and all other accessories cannot be exchanged or returned. This is indicated in the description of the products.
Can I exchange all items I have ordered through the webshop?
No, all items that do not meet our general return conditions we can not handle. When we find that the item does not meet the return conditions we will return it as soon as possible. The costs for this are for your own account.
Note: Jewelry and all other accessories cannotbe exchanged or returned.
I want to exchange my ordered item(s) for another size/colour, is that possible?
Unfortunately we can't exchange an order for you. We advice you to place a new order and send back your current order.