It’s the customers responsibility to fill in the correct address details. That does not alter the fact that we find it an unpleasant situation and will do everything we can to ensure that the package still arrives. In this case, please send us an email so we can start an investigation for you at PostNL.

You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package. With the corresponding link and via www.postnl.nl you can track your order.

Tip: Download the PostNL App, then you will automatically receive a notification from postNL.

Orders placed before 22:00 will be shipped the same day. However, there is an exception for pre-orders. When you place your order you will also get a notification if the product is a pre-order. The average delivery time is 2/3 weeks. Do you want to know if your order is a pre-order? You can find this on your order confirmation that you received from us by e-mail. The delivery time is also indicated when you order the product.

Unfortunately, we cannot change your address when you've placed your order.

This means that the item you ordered is sold out due to success. We have put this item back into production for you, the average delivery time is 2/3 weeks. We always do our best to deliver the product to you as soon as possible. 

Thank you for being so alert, in this case it's best to send us an email directly to customercare@lasisters.com. We can't cancel your order when you're order is placed. The best thing to do is send back your order as soon as you've received it.

That's annoying, sometimes you may not have received the order. This can have several causes, in order to sort this out for you we would like to ask you to send an e-mail to customercare@lasisters.com. 

We always send the order confirmation to the email address registered with us. If you have entered a wrong email address and you still want to receive your order confirmation, please send an email to customercare@lasisters.com. We can change the email address for you and resend the order confirmation. 

It sometimes happens that a certain item is sold out, so we cannot deliver your entire order in one go. We find it important that you receive your items as soon as possible. That is why we have already sent part of the order. For a 'back order / pre-order' is an average delivery time of 2/3 weeks. 

Once your order has been placed, it is no longer possible to change or cancel your order.

This is unfortunately not possible, if you have placed an order at www.lasisters.com your order is final, you can then no longer cancel the order. Of course you can return the order when you receive your order. 

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense. 

Of course! When you place your order and you are in our check-out, you uncheck 'use invoice address for shipping' and a field will automatically appear in which you can enter the other address.

It's important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number!

We ship all our orders in the Netherlands via PostNL, for package abroud we use UPS, Fedex, GLS or DHL.  If you want to track your order you can do so with the corresponding track and trace code. The track and trace code can be found in the confirmation email we sent

Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL or other shipping companies. 
It can also sometimes take longer due to the hustle and bustle with us. At times when we have a special offer or a sale it can be busier than expected. Keep this in mind when you order for example on Black Friday, or an exclusive sale with us. We always do our best to send it to you as soon as possible. 

In the e-mail you received from us, you will find the track and trace code with which you can track your package. 

No, this is not possible.

If you order above 100 euro, we won’t charge shipping costs. (only for orders in the Netherlands)

In general, your order will arrive within 1-2 working days. 

When you receive a track & trace code from us it can take up to 24 hours before the tracking details are visible. From that moment on you can also track your package. Another possibility is that there is a technical malfunction which causes you to get an error message. It often helps to copy and paste your track and trace code into PostNL. If this does not answer your question, I would like to ask you to send an e-mail to customercare@lasisters.com. 

As soon as your order is completed with us you will receive a track and trace code by e-mail. Here you will find your track & trace code.

Unfortunately, it can sometimes happen that you receive the wrong size, article, or color. Our sincere apologies for this! When this has happened, I would like to ask you to contact us as soon as possible via customercare@lasisters.com. The customer service will help you as soon as possible!